Reputation Management
How Much Business Have You Lost?
Reviews can either bring customers to your door or drive them to your competition. Don't leave your reputation to chance. Let our Reputation Management software help your dealership get those hard-earned positive reviews it deserves.
Request a DemoReputation Management
How Much Business Have You Lost? Reviews can either bring customers to your door or drive them to your competition. If your dealership is not proactively getting reviews from happy customers, your online presence will be dominated by the negative reviews it gets. Don't leave your reputation to chance. Let our Reputation Management software help your dealership get those hard-earned positive reviews it deserves.
Customers Do Research Before They Decide
It’s very common for Customers to research your Dealership on major Search Engines and countless other review sites.
Whether they make the decision to visit your showroom in person or not, they have already formed an opinion about your Dealership. Do the reviews they find fairly represent your business?
Reviews can linger on the internet for years without you even knowing about them. Each day that passes represents a lost opportunity to counteract the damage of negative reviews. Some dealers simply choose to ignore online reviews altogether.
While other dealers acknowledge there’s a problem, they aren’t quite sure where to begin. It’s a logical assumption to start monitoring Google and Facebook. They are two of the biggest players in Social Media. However, there are automotive specific websites that play a key role in the car buying process. On top of that there are the local business directories like Yelp, Superpages and more.
Without a system in place to monitor all the review sites, it can feel overwhelming. It’s no wonder why dealers, even with the best intentions, get complacent.
Monitor Reviews
During the initial setup of the product we conduct research to find existing sites that have a listing for your dealership. We add them to our system and start the monitoring process.
Flexible reporting features can notify you when new reviews are detected. This automation can free you to reply with the personal touch it takes to handle delicate customer complaints before and after the sale.
Collect Reviews
In order to proactively manage your reputation online, dealerships need to ask for reviews at the time of sale. This is when customers are the happiest and most likely to leave a positive review.
There are multiple ways to ask you customers for reviews. The best and most effective way, in our opinion, is by text. With our system you can send a text message to your customer asking for a review. We will provide you with a special link that can be bookmarked on any computer or mobile device. You can share this link with every employee.
This will multiply your efforts tremendously. Once your customers receive the text message, they simply follow the instructions to submit a review. You can update settings to prioritize on which sites they are shown.
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